RETURNS & REFUND POLICY

Last Updated: August 4, 2026

Welcome to Target Box Container Sales. This Returns & Refund Policy explains how we handle returns, exchanges, cancellations, and refunds for products purchased through www.targetboxcontainersales.com.

Our goal is to provide a fair, transparent, and straightforward returns process while ensuring every customer receives high-quality products and professional service.

By placing an order with Target Box Container Sales, you acknowledge that you have read, understood, and agree to this Returns & Refund Policy, together with our Terms of Service, Shipping Policy, Payment Policy, Warranty Policy, and Sales Tax Policy.

This Returns & Refund Policy has been rewritten specifically for Target Box Container Sales based on the structure of the uploaded policy and customized for Canadian customers.

1. Returns & Refund Policy Overview

Target Box Container Sales is committed to customer satisfaction.

We understand that there may be situations where a return, exchange, cancellation, or refund is necessary. This policy explains:

Eligible returns
Return conditions
Exchange procedures
Refund eligibility
Order cancellations
Restocking fees
Return shipping responsibilities
Refund processing timelines
Warranty-related claims

Our objective is to resolve every concern promptly, professionally, and in accordance with applicable Canadian consumer protection laws.

2. Return Policy Summary (Google Merchant Center)

The following summarizes our standard return policy for purchases made through www.targetboxcontainersales.com.

Countries Covered

Canada

Returns Accepted

Yes — for both defective and eligible non-defective products.

Exchanges

Accepted, subject to product availability.

Eligible Product Condition

New, unused products in their original condition.

Return Window

14 calendar days from the date of delivery.

Return Method

Approved freight transportation arranged by the customer or coordinated through Target Box Container Sales.

Return Shipping Responsibility

Defective or incorrectly supplied products: Return transportation arranged by Target Box Container Sales.
Non-defective returns or change-of-mind purchases: Return transportation is the responsibility of the customer unless otherwise agreed in writing.

Restocking Fee

A 15% restocking fee may apply to approved non-defective returns.

Refund Processing Time

Approved refunds are generally processed within 10 business days after the returned product has been received, inspected, and approved.

3. Countries & Coverage

This Returns & Refund Policy applies to purchases delivered throughout Canada’s 10 provinces and 3 territories.

Return requests relating to deliveries outside Canada may be subject to separate terms and conditions.

All approved returns are managed directly by:

Target Box Container Sales

650 Hazelhurst Rd

Mississauga, ON L5J 2Z7

Canada

4. Return Window

Eligible products may be returned within 14 calendar days from the date of delivery.

To begin a return, exchange, or refund request, customers must contact our Customer Support team within the 14-day return period.

Your request should include:

Order number
Delivery date
Product description
Reason for the return
Supporting photographs where applicable

Requests received after the return period may not qualify for a standard return but may still be eligible for review under our Warranty Policy where applicable.

5. Product Condition Requirements

To qualify for a return, products must:

Be in new, unused condition.
Be substantially in the same condition as delivered.
Not have been modified, altered, painted, welded, drilled, cut, or structurally changed.
Be free from customer-caused damage.
Include all accessories or components originally supplied.

Products that have been customized, modified, or altered after delivery are generally not eligible for return unless otherwise required by applicable law or covered under our Warranty Policy.

Used, clearance, or products sold “As Is” may not qualify for returns based on a change of mind unless otherwise stated at the time of purchase.

6. Eligible Returns (Defective & Non-Defective)

Target Box Container Sales accepts returns for both defective and eligible non-defective products within the applicable return period.

Defective Products

Products may qualify as defective if they:

Arrive with transportation damage.
Contain manufacturing defects.
Materially differ from the confirmed order.
Do not meet the applicable warranty provided at the time of purchase.

Where a product is confirmed to be defective, Target Box Container Sales will work with the customer to determine the most appropriate resolution, which may include repair, replacement, partial refund, or full refund.

Non-Defective Returns

Customers may also request a return for eligible non-defective products, including:

Change of mind.
Incorrect product ordered.
Product no longer required.

Non-defective returns are subject to:

Product inspection.
Return condition requirements.
Applicable restocking fees.
Customer responsibility for return transportation unless otherwise agreed.

Each return request is reviewed individually to ensure compliance with this policy.

7. Exchanges

Target Box Container Sales accepts exchanges for eligible products within the applicable 14-day return period, subject to product availability and the conditions outlined in this Policy.

Customers may request an exchange for:

A different container size
A different container condition (where available)
An alternative container configuration
Another eligible product of equal or greater value

To request an exchange, please contact our Customer Support team and provide:

Order number
Product details
Reason for the exchange
Photographs (if applicable)

The exchanged product must satisfy the same return condition requirements outlined in this Policy.

Any price difference between the original and replacement product will either:

Be invoiced to the customer; or
Be refunded where applicable.

Additional delivery or transportation charges may apply depending on the replacement product and delivery location.

8. Return Method

Due to the size and weight of shipping containers, all approved returns are completed using professional freight transportation.

After your return request has been approved, Target Box Container Sales will provide:

Written Return Authorization
Return instructions
Approved return location
Freight coordination information
Any required documentation

Customers should not arrange or ship a container back without prior written authorization.

Unauthorized returns may be refused or returned to the sender at the customer’s expense.

9. Return Shipping Responsibility

Return transportation responsibilities depend on the reason for the return.

Defective Products

If a product is confirmed to be:

Defective
Damaged during transportation
Incorrectly supplied
Materially different from the confirmed order

Target Box Container Sales will arrange or reimburse the reasonable return transportation costs, subject to inspection and approval.

Non-Defective Returns

For approved non-defective returns, including:

Change of mind
Incorrect product ordered
Product no longer required

the customer is generally responsible for:

Return freight charges
Crane services (if required)
Off-loading costs
Transportation arrangements
Any associated logistics expenses

At the customer’s request, Target Box Container Sales may assist in arranging return transportation. Any applicable transportation costs may be deducted from the approved refund unless otherwise agreed in writing.

10. Restocking Fees

Approved non-defective returns may be subject to a 15% restocking fee, calculated based on the original purchase price of the returned product.

The restocking fee helps cover:

Product inspection
Cleaning (where required)
Inventory handling
Administrative processing
Warehouse handling
Re-listing and inventory management

Restocking fees generally do not apply where:

The product is defective.
The incorrect product was supplied.
The product was damaged during transportation.
The order is cancelled before dispatch in accordance with this Policy.
A return is required because of an error made by Target Box Container Sales.

Any applicable restocking fee will be clearly communicated before your refund is processed.

11. Non-Refundable Items & Charges

Certain products, services, and charges are not eligible for refund.

These may include:

Custom-built container homes
Custom-modified shipping containers
Build-to-order products
Personalized fabrication work
Custom paint requests
Electrical installations
Plumbing installations
Structural modifications
Delivery charges once dispatch has occurred
Crane services already performed
Site preparation costs
Municipal permit fees
Third-party contractor charges
Products altered, damaged, or modified after delivery
Products that no longer satisfy the return condition requirements

Where applicable, any non-refundable deposits agreed to before production or inventory reservation will remain non-refundable.

Exceptions may apply where required under applicable Canadian consumer protection legislation.

12. Order Cancellations Before Dispatch

Customers wishing to cancel an order should contact Target Box Container Sales as soon as possible.

Standard Inventory Orders

Orders for standard inventory products may generally be cancelled before dispatch.

Where cancellation occurs before shipment, customers may receive a refund less any documented costs already incurred, including:

Payment processing fees (where permitted)
Freight booking charges
Administrative costs
Special-order supplier charges

Custom Orders

Orders involving:

Custom modifications
Container homes
Office conversions
Refrigerated container builds
Build-to-order projects

may only be cancelled before production or fabrication has begun.

Once fabrication, customization, or production has started, deposits and production costs may become non-refundable.

If you wish to cancel your order, please provide:

Order number
Customer name
Contact information
Reason for cancellation

Our team will review your request promptly and advise you of any applicable refund or cancellation terms.

13. Inspection Upon Delivery

Upon delivery, you or your authorized representative should carefully inspect the container before accepting the shipment.

Please verify:

Correct container size
Correct container type and condition
Exterior condition
Interior condition
Doors and locking mechanisms
Flooring
Roof and side panels
Container serial number (where applicable)
Any custom modifications included in your order

If you identify any visible damage, defects, or discrepancies, you should:

Note the issue on the delivery receipt before signing.
Take clear photographs of the container and any affected areas.
Notify Target Box Container Sales as soon as possible, preferably within 48 hours of delivery.

Prompt reporting allows us to investigate and resolve any issues efficiently.

14. How to Request a Return, Exchange, or Refund

To request a return, exchange, or refund, please contact our Customer Support team within the applicable return period.

Your request should include:

Order number
Invoice number (if available)
Delivery date
Product description
Reason for the request
Clear photographs of the product (where applicable)
Any supporting documentation

Once we receive your request, we will:

Review the information provided.
Verify eligibility under this Policy.
Respond within 1–2 business days.
Provide written Return Authorization if approved.
Supply return instructions and any required documentation.

Please do not return any product without prior written authorization from Target Box Container Sales.

Unauthorized returns may be refused or returned to the sender at the customer’s expense.

15. Refund Method

Approved refunds are generally issued using the original payment method used to complete the purchase.

Refund methods may include:

Credit Card Refund
Debit Card Refund
Interac e-Transfer (where applicable)
Electronic Funds Transfer (EFT)
Bank Wire Transfer
Refund to Approved Financing Provider (for financed purchases)

Target Box Container Sales does not generally issue cash refunds.

Refunds cannot normally be issued to a different payment method or another individual unless required by applicable law.

16. Refund Processing Time

Once an approved return has been received, inspected, and accepted, Target Box Container Sales will process the refund within 10 business days.

Depending on your payment provider or financial institution, additional processing time may apply.

Typical processing times include:

Credit/Debit Cards: 5–10 additional business days
Interac e-Transfer: 1–5 business days
Bank Wire Transfer/EFT: 3–7 business days

Once your refund has been processed, you will receive a confirmation email.

Please note that financial institutions control the final posting of refunded funds to your account.

17. Damaged or Defective Products Upon Delivery

If your container arrives with visible transportation damage or a material defect, please:

Inspect the container before signing the delivery documents.
Record the damage on the driver’s delivery receipt.
Take clear photographs of the damage and container serial number (where applicable).
Contact Target Box Container Sales within 48 hours of delivery.

Once notified, our team will promptly investigate your claim.

Where appropriate, we may:

Arrange repairs.
Replace the container.
Offer a partial refund.
Arrange collection of the container and issue a full refund.

Customers should avoid making repairs or modifications before the claim has been reviewed, as doing so may affect eligibility.

18. Resolution Options

Every claim is reviewed individually to determine the most appropriate resolution.

Depending on the circumstances, available resolutions may include:

Repair

Where the issue is minor and can reasonably be corrected, we may arrange repairs at no cost to the customer.

Examples include:

Door adjustments
Replacement door seals
Minor hardware repairs
Minor leak repairs
Cosmetic corrections

Replacement

Where a product has significant defects or does not substantially match the confirmed order, we may replace it with an equivalent container of similar size, condition, and specifications, subject to availability.

Partial Refund

Where the customer chooses to keep a product with a minor defect or cosmetic issue, we may offer a partial refund reflecting the reduced value of the product.

Full Refund

Where a product cannot reasonably be repaired or replaced, or where it materially differs from the confirmed order, we may arrange collection of the product and issue a full refund in accordance with this Policy.

Target Box Container Sales is committed to working with every customer in good faith to achieve a fair and timely resolution.

19. Warranty Claims After the Return Window

If an issue is discovered after the 14-day return period, your concern may still be eligible for review under our separate Warranty Policy.

Warranty coverage may apply to:

Manufacturing defects
Structural defects covered under the applicable warranty
Wind & Watertight Guarantee (where applicable)
Workmanship defects on custom modifications
Approved installation or fabrication issues

Warranty claims are separate from this Returns & Refund Policy and are governed solely by the terms outlined in our Warranty Policy.

The expiry of the return period does not automatically affect any warranty rights that may apply under your purchase agreement or applicable Canadian law.

20. Consumer Rights Under Canadian Law

Nothing in this Returns & Refund Policy limits or excludes any rights or remedies that cannot legally be excluded under applicable Canadian consumer protection legislation.

Customers may have additional rights under:

Federal consumer protection legislation
Provincial consumer protection laws
Sale of Goods legislation
Other applicable Canadian laws and regulations

Where any provision of this Policy conflicts with mandatory legal rights available to consumers, those statutory rights will prevail to the extent required by law.

Target Box Container Sales is committed to conducting business fairly, transparently, and in compliance with all applicable Canadian laws.

21. Chargebacks & Payment Disputes

Customer satisfaction is important to us, and we encourage customers to contact Target Box Container Sales before initiating a chargeback or payment dispute through their financial institution.

Many issues can be resolved quickly through our Customer Support team.

If a chargeback is initiated, we may provide the payment processor or financial institution with supporting documentation, including:

Order confirmations
Signed quotations
Invoices
Payment records
Delivery documentation
Customer communications
Inspection reports
Proof of delivery

Fraudulent or intentionally misleading chargebacks may result in:

Suspension of future purchases
Cancellation of pending orders
Recovery of outstanding balances
Collection activity where permitted by applicable law

We remain committed to resolving disputes fairly and professionally whenever possible.

22. Changes to This Policy

Target Box Container Sales reserves the right to update or modify this Returns & Refund Policy at any time to reflect changes in:

Canadian laws and regulations
Business operations
Product offerings
Shipping procedures
Industry best practices
Customer service processes

When updates are made, the “Last Updated” date at the top of this Policy will be revised.

Where appropriate, customers may also be notified through:

Our website
Email communications
Customer account notifications

The version of this Policy in effect at the time your order is placed will generally govern that purchase unless otherwise required by law.

We encourage customers to review this Policy periodically before making a purchase.

23. Contact Information

If you have questions regarding returns, refunds, exchanges, cancellations, or warranty-related matters, please contact us.

Target Box Container Sales

Address

650 Hazelhurst Rd

Mississauga, ON L5J 2Z7

Canada

Phone : +1(343) 655-5266

Email

sales@targetboxcontainersales.com

Website

www.targetboxcontainersales.com

Our Customer Support team is available to assist with:

Return requests
Exchange requests
Refund status
Warranty inquiries
Delivery concerns
Order cancellations
General customer support

We strive to respond to all return and refund inquiries within 1–2 business days.

24. Final Returns & Refund Policy Statement

At Target Box Container Sales, we are committed to delivering high-quality products backed by professional customer service and a fair, transparent returns process.

We understand that every order is important, and our goal is to resolve any concerns promptly and responsibly while complying with applicable Canadian consumer protection laws.

By placing an order through www.targetboxcontainersales.com, you acknowledge that you have read, understood, and agree to this Returns & Refund Policy, together with our Terms of Service, Privacy Policy, Shipping Policy, Payment Policy, Warranty Policy, and Sales Tax Policy.

Thank you for choosing Target Box Container Sales. We appreciate your trust and look forward to providing dependable shipping containers, modular buildings, and custom container solutions to customers across Canada’s 10 provinces and 3 territories.